Top Internet & TV Providers Based on Customer Satisfaction

Thu, Oct 27, 2022 12:15 AM

Annual customer satisfaction survey to look for the best TV provider. These are the findings of our survey when Verizon ranked the highest overall.

Process

This year, by customer size, we concentrated on the eleven largest providers in the US. We were able to survey 200 clients from each provider with support from Pollfish, which gave us the statistically meaningful results we are sharing with you.

We will rate every hundredth connection based on the thousandth decimal place when rounding the star ratings to the hundredth decimal place. When listing, any precise relations are placed in alphabetical order.

This survey, as always, is focused solely on the experiences of actual consumers with their TV providers and does not reflect all the valid facts about TV providers. The ratings are not affected by us, but we do our best to make you understand why those television providers rose to the top.

Questionnaire:

With all the research we have conducted over the years, we have a solid record of how consumer sentiment shifts over time, and we have returned to many of the questions we used in last year's survey.

For more insight into how clients feel about their provider's DVR, user interface, and overall value, we also added a few questions.

Overall Customer Satisfaction

• How satisfied are you with your TV provider’s installation and setup?

• How satisfied are you with your TV package’s channel selection?

• How satisfied are you with your TV provider’s signal reliability?

• Do you have your TV provider’s DVR? / How satisfied are you with your TV provider’s DVR?

• How satisfied are you with your TV provider’s user experience (e.g., on-screen channel guide, on-demand menu, etc.)?

• How satisfied are you with your TV provider’s monthly bill?

• How satisfied are you with your TV provider’s technical support and customer service?

• In your experience, rate your TV provider’s overall value.

• Do you bundle TV service with your provider’s internet service?

Customer Satisfaction

Most TV providers saw an increase in customer satisfaction. Only AT&T U-verse fell marginally, losing the top spot, but it is still sitting in a safe second position.

Verizon Fios, AT&T U-verse, and DISH are the strongest TV providers overall .

Best in General Satisfaction: Verizon Fios

The strong winner for this year's best TV service was Verizon Fios.

Our participants in the survey put it at the top of four categories: installation and setup, range of networks, reliability of signals, and technical support and customer service.

Verizon Fios offers outstanding HD picture and sound quality with its 100 percent fiber-optic network. Thanks to its seven custom channel lineups that appeal to unique tastes and four conventional bundles, you're practically guaranteed to find anything you want.

Best in Installation and Configuration customer satisfaction : Verizon Fios, AT&T U-verse, and DIRECTV

Verizon Fios, AT&T U-verse, and DIRECTV should be your go-to if you want to set up your TV service without snags.

There is a $99 professional setup fee for Verizon Fios. You can display a screenshot of the face of your technician with the My Fios app and monitor their position before they arrive.

DIYers, on the other hand, would appreciate the clearly-marked equipment and simple step-by-step directions of the self-installation kit.

AT&T U-verse and DIRECTV bundles come with installation included, so you will only have to pay the $35 activation fee. If you ask us, that is a fairly painless one-time charge.

Best in Channel Selection Customer Loyalty : DIRECTV, Verizon Fios, and AT&T U-verse

DIRECTV and Verizon Fios snuck .005/5 stars ahead of AT&T U-verse, giving them an accurate first-place tie. This distinction is essentially the concept of "splitting hairs," but we want to guarantee that you get the absolute best while you're looking for the best.

Six different packages are sold by DIRECTV and its PREMIERTM bundle comes with all the major premium channels included. This range allows consumers to pick a kit that meets all their needs.

Verizon Fios' Personalized TV packages are a thing of absolute televised beauty when it comes to customization. You pick the type of TV you want to watch, and for an attractively low price, Verizon Fios offers the top channels in that category.

And who can speak without considering AT&T U-verse about channel selection? Not us, for sure, that is.

AT&T U-verse provides the highest channel range on the market with over 550+ channels. We have to point out that a lot of these are music outlets, such as radio for your TV, but even with that in mind, customers of AT&T U-verse agree with us that 550+ channels are just such a fair amount.

Best in Signal Efficiency Customer Loyalty : Verizon Fios, Xfinity, and DISH

When it comes to service styles, common wisdom suggests that fiber optics, followed by cable, and eventually satellite, are better for reliability. In the top three of this category, having one provider of each kind upsets the norm, and that's exciting.

So, if you don't live in a major city with fiber service connections, that's all right! Many other TV companies, like DISH, have good reputations for signal strength, which can be received almost anywhere in the US.

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